Privacy Policy | ICRS Consult

ICRS Consult Ltd
Last updated: 19 July 2026

1. Introduction

ICRS Consult Ltd ("ICRS", "we", "us", "our") is committed to protecting and respecting your privacy. We are a construction commercial, contract and dispute consultancy. This Privacy Policy explains how we collect, use and safeguard your personal data when you visit icrsconsult.com (the "Website"), contact us, or use our services, and sets out your privacy rights and how the law protects you.

We process personal data as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

ICRS Consult Ltd is the controller responsible for your personal data.

Company: ICRS Consult Ltd, registered in England and Wales (company number 12399730), registered office 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Website: https://icrsconsult.com
Email: info@icrsconsult.com
United Kingdom: +44 (0) 3300 569 011
Middle East: +971 (0) 4 439 4273

For any question about this policy or your data, email info@icrsconsult.com.

3. The personal data we collect

We may collect and process:

Identity and contact data: name, company or organisation, job title, email address, telephone number, and postal address.
Enquiry and project data: the details you provide when you contact us or book a consultation, including information about your project, contract, dispute, documents and any other information you choose to share.
Booking data: when you book a consultation through our booking tool (Calendly): your name, email, chosen time and any details you enter.
Technical and usage data: IP address, browser type and version, device and operating system, pages viewed, time on site, referring source, and how you interact with the Website, collected via cookies and analytics (see section 5).
Marketing and communications preferences: your choices about receiving communications from us.

Please do not send us special category data (for example, information about health or ethnicity) unless it is necessary for your matter.

4. How we collect your data

Directly from you: when you complete a form, email or call us, book a consultation, or share project information.
Automatically: as you use the Website, through cookies and similar technologies, subject to your consent.
From third parties: our analytics and booking providers (Google, Calendly).

5. Cookies and analytics

When you first visit the Website we ask for your consent through a cookie banner. We use:

Strictly necessary cookies: required for the Website to work; always on.
Analytics cookies: Google Analytics 4 and Google Tag Manager, to understand how visitors use the site. These run only with your consent, managed through Google Consent Mode.
Advertising and measurement: Google Ads, to measure the effectiveness of our advertising, with your consent.

You can accept or decline non-essential cookies via the banner and change your choice at any time by clearing cookies in your browser. Declining does not affect the core functionality of the site. For more information see Google's Privacy Policy and Calendly's Privacy Notice.

6. How and why we use your data (our legal bases)

Under UK GDPR we rely on the following legal bases:

To respond to your enquiry and provide our services: performance of a contract, or taking steps at your request before entering a contract, together with our legitimate interests in operating our consultancy.
To manage bookings and consultations: performance of a contract or pre-contract steps.
To operate, secure and improve the Website and understand how it is used: your consent (for analytics cookies) and our legitimate interests.
To send you relevant updates or marketing, where applicable: your consent, which you may withdraw at any time.
To comply with legal, regulatory, tax and accounting obligations: legal obligation.
To establish, exercise or defend legal claims: legitimate interests.

7. Who we share your data with

We do not sell your personal data. We may share it with:

Service providers who help us run our business and Website, including website hosting, email, our booking tool (Calendly), and analytics and advertising providers (Google).
Professional advisers such as accountants, insurers and legal advisers, where necessary.
Regulators, authorities or other third parties where required by law.

All processors are contractually required to keep your data secure and to process it only on our instructions.

8. International transfers

Some providers (for example Google and Calendly) are based outside the UK, including in the United States, and we operate in both the United Kingdom and the Middle East. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement / Standard Contractual Clauses.

9. How long we keep your data

We keep personal data only as long as necessary for the purposes for which we collected it, including to meet legal, accounting or reporting requirements. Enquiry and project data is typically retained for the duration of our engagement and for a reasonable period afterwards, consistent with limitation periods and our professional obligations. Analytics data is retained in line with our analytics provider's settings.

10. Your rights

Under UK data protection law you have the right to:

request access to your personal data;
request correction of inaccurate data;
request erasure of your data;
object to or request restriction of processing;
request transfer of your data (data portability); and
withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, email info@icrsconsult.com. We will respond within the timeframes required by law, and you will not usually have to pay a fee.

11. Complaints

If you have a concern about how we use your data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority: https://ico.org.uk, helpline 0303 123 1113.

12. Data security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No transmission over the internet is completely secure, so we cannot guarantee absolute security.

13. Third-party links

The Website may contain links to third-party sites. We are not responsible for their privacy practices; please review their policies before providing any personal data.

14. Children

The Website and our services are not directed at children, and we do not knowingly collect personal data from children.

15. Changes to this policy

We may update this policy from time to time. The "Last updated" date shows the latest revision, and material changes will be posted on this page.

16. Contact us

ICRS Consult Ltd
Email: info@icrsconsult.com
United Kingdom: +44 (0) 3300 569 011 · Middle East: +971 (0) 4 439 4273